Frequently Asked Questions
Find answers to common questions about security, data privacy, and how KEN-ZEN AI integrates with your existing workflows.
Security & Privacy
How are my API keys secured?
We use industry-standard AES-256 encryption to protect your Gemini API keys. When you enter a key manually, it is encrypted before being stored in your browser's LocalStorage. If an admin assigns a key to you, it is stored encrypted in our secure Firestore database and only decrypted in-memory during active AI processing.
Is my conversational data stored on your servers?
By default, the raw data you upload remains in your browser's memory. When you run an analysis, the results are stored in your local "Processed Library." We only log metadata (token counts, timestamps, and filenames) to our database for usage tracking and administrative purposes. We do not store the full text of your transcripts unless specifically requested for persistent team collaboration features.
Who has access to my processed results?
Access is strictly controlled via Role-Based Access Control (RBAC). Regular users can only see their own processed library. System administrators can monitor usage velocity and manage user permissions but do not have a "backdoor" to view your specific conversational data unless it is shared in a common workspace.
Integration & Workflow
What file formats are supported?
Currently, we support CSV (Comma Separated Values) and TSV (Tab Separated Values). For the best experience, ensure your transcripts are cleaned of excessive metadata and contained within a single column.
Can I export data to other tools?
Yes. Every analysis run can be exported as a structured CSV file. This file includes your original data plus the new AI-generated columns (Summary, Sentiment, Category, etc.), making it easy to import into BI tools like Tableau, PowerBI, or Google Looker Studio.
Do you offer an API for automated processing?
While the current version is a web-based workspace, our backend architecture is API-first. Automated pipeline integrations (e.g., connecting directly to your Zendesk or Salesforce exports) are part of our enterprise roadmap. Contact support for early access to integration hooks.
Still have questions?
Our technical team is happy to discuss custom security requirements or integration needs.
Contact Security Team